Last updated: 29 July 2026
This page explains how cancelling works, when we refund a payment, and how the process runs. The short version: you can stop paying at any time, and if a charge is wrong we put it right.
This policy applies from the day paid plans launch.
You can cancel in the app at any time, in a couple of clicks. You keep access until the end of the period you've already paid for, and no further payments are taken.
For most situations this is all you need: if you don't want to pay for the next month or year, cancel before it renews.
If a charge is clearly wrong, we refund it. That covers things like being billed after you cancelled, being charged twice, or a technical problem on our side that stopped you using what you paid for.
If you bought a plan and the app simply isn't what you expected, write to us anyway. We look at those requests case by case and we aim to be fair. What we don't support is a pattern of buying, refunding and buying again.
If you're a consumer in the EU or EEA, consumer law gives you withdrawal and refund rights for online purchases. Nothing in this policy limits them.
Checkout and billing are handled by our payment provider. The terms shown to you during checkout set out those rights in detail.
Refund requests go by email: write to the support address below, ideally from the address you use to sign in, and say which payment you mean.
Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. You receive the full amount in the original currency, including VAT.
Lifetime is a single payment of €299 with no renewals. Before committing, the monthly plan is the cheapest way to test the paid experience. Lifetime purchases are therefore final, apart from your statutory rights and the wrong-charge cases above.
Paid access ends once a refund is issued. Your data stays in your account: you can export it as CSV at any time, and you can permanently delete the account and everything in it whenever you want.
Write to us. Every message is read and answered by the founder.
Dennis Vymer
Email: support@myfinancialfreedomtracker.com